About our leathers and other materials:. Where can I find my product's care guide?

About our leathers and other materials:<ul><li style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif;">To reduce waste, all parts of the hide are used in crafting our bags and so there may be slight color and grain variations, which are characteristic of the natural leather and individual to each item. These leathers will only improve with age and use, and will generally soften and darken over time.</li><li dir="ltr" style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif;">Our lightly finished darker leathers do not need to be pre-treated, but may be conditioned over time with a trusted leather conditioner to renew the luster and supple nature of the leather. &#xA0;We do not recommend this for our cuoio leather, as we prefer to allow the natural aging process of this special leather shine through! &#xA0;Do not use conditioners on suede, nubuck, or non-leather items.</li><li dir="ltr" style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif;">We do recommend pre-treating lighter and bright toned leathers, as well as all suede, nubuck, cotton and straw bags with a protectant like Jason Markk Repel Spray or another trusted suede &amp; nubuck protectant. &#xA0;Always spot test an inconspicuous area first and follow the manufacturer&apos;s application instructions.</li><li dir="ltr" style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif;">We do not recommend washing or submerging any Clare V. bag or strap.</li><li dir="ltr" style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif;">Avoid exposing your bag to water, moisture, and prolonged direct sunlight, as these can cause changes in the leather and color of your item.&#xA0;</li><li dir="ltr" style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif;">Normal wear &amp; tear is to be expected, and edge wear, stains, and surface markings are a lovely visual reminder of the journey this item has taken with you. &#xA0;Exposure to sunlight and environmental elements can dry out leather over time, which usually makes the leather appear lighter and can cause some cracking or wrinkling. &#xA0;As suggested above, most leathers can be treated with a leather conditioner to renew the luster and supple nature of the leather. &#xA0;With a little love and care, your Clare V. leather product can be enjoyed for years to come!</li><li id="isPasted" style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif;">Our best recommendation for cleaning your Clare V. leather good is to take it to a trusted shoemaker or cleaner specializing in leather.</li><li dir="ltr" style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif;">Please refer to the care guide on your product&apos;s page for details on caring for your specific Clare V. item.</li></ul> Where can I find my product&apos;s care guide?<ul><li style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif;">Care guides for all Clare V. manufactured products are found inside the Details &amp; Care section on each product page.</li><li style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif;">If you have further questions, please email info@clarev.com and we&apos;ll do our best to assist!</li></ul>

Caring for Clare V. Items

We proudly offer a guarantee that purchases from Clare V. meet our high standard of quality. This guarantee is a two-year warranty for repairs of our leather goods for anything that may be the result of a manufacturing defect, and a one-year warranty

We proudly offer a guarantee that purchases from Clare V. meet our high standard of quality.This guarantee is a two-year warranty for repairs of our leather goods for anything that may be the result of a manufacturing defect, and a one-year warranty for Clare V. jewelry. &#xA0;Cosmetic issues are not covered under our repair policy, and normal wear and tear is to be expected.Clothing,&#xA0;Sample Sale purchases, Le Resale purchases, and retailer-exclusive or other resale site purchases are not covered under our warranty. &#xA0;Purchases of Clare V. items from other retailers may be referred to the retailer of purchase for assistance. &#xA0;International orders are not repairable with Clare V., but we will assist with a comparable solution if within warranty.Third party products abide by the manufacturer&apos;s guarantee, if applicable.&#xA0;Proof of purchase is required for all items under warranty.Eligible Clare V. products can be reviewed for warranty inquiries&#xA0;in-store&#xA0;or&#xA0;<a href="https://www.clarev.com/pages/repair-form">online</a>.&#xA0;<ul><li>To initiate your warranty inquiry online please fill out <a class="fr-strong" href="https://www.clarev.com/pages/repair-form">this form</a>.&#xA0;Our team will review the issue and get back to you asap!</li><li>To initiate your warranty inquiry with one of <a href="https://www.clarev.com/pages/locations">our stores</a>, please bring your item to our store so the team can review and let you know how best we can help.&#xA0;</li></ul>

Warranty Policy

Eligible Clare V. products can be reviewed in-store or online.

Eligible Clare V. products can be reviewed&#xA0;<a href="https://www.clarev.com/pages/locations">in-store</a>&#xA0;or&#xA0;<a href="https://www.clarev.com/pages/repair-form">online.</a><ul><li style="color: rgb(0, 0, 0);">To initiate your warranty inquiry review online please fill out <a class="fr-strong" href="https://www.clarev.com/pages/repair-form">this form</a>.<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">Our customer service team will review the issue and let you know how we can best help!</li><li style="color: rgb(0, 0, 0);">All inquiries require proof of purchase or a Clare V. order number.</li><li style="color: rgb(0, 0, 0);">Repairs can take up to two weeks to facilitate and ship back. We&apos;ll send tracking information as soon as it&apos;s shipped back to you.&#xA0;</li></ul></li><li style="color: rgb(0, 0, 0);">To initiate your warranty inquiry with one of <a href="https://www.clarev.com/pages/locations">our stores</a>, please bring your item to our store so the team can review and let you know how we can best help!</li></ul>

Start a Warranty Inquiry

We are so proud of our products and have designed them to bring you joy!  We are unable to alter our items or produce custom items. If you find you'd like a specific alteration to one of our products, we suggest taking it to a trusted shoemaker or ta

<span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We are so proud of our products and have designed them to bring you joy! &#xA0;We are unable to alter our items or produce custom items. If you find you&apos;d like a specific alteration to one of our products, we suggest taking it to a trusted shoemaker or tailor to have it adjusted to your liking. &#xA0;Please note that any items that have been altered will not longer be under warranty. &#xA0;

Custom Requests & Alterations

We love a good chat!  You can also leave us a note after hours and we'll be sure to email you back.

Email is the best way to reach us.  We look forward to hearing from you!

Please note our studio is closed on Monday, September 7th.  We look forward to replying as soon as we're back on Tuesday!

You can also text us!
We're available Monday-Friday 9am-6pm PST.

Please note our studio is closed on Monday, September 7th.  We look forward to replying as soon as we're back on Tuesday!

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Clare V. Help Center

This section contains care guidance, the Clare V. warranty form, and details on the warranty policy for Clare V. handbags and jewelry.

Product Care & Warranty

Caring for Clare V. Items

Warranty Policy

Start a Warranty Inquiry

Custom Requests & Alterations