Start an Online ReturnUpdated 16 days ago

For United States customers: to initiate your online return please click here

• Please note: 
  • There is a $10 return shipping fee deducted from your refund for orders returned to the original form of payment. 
  • There is no return shipping fee for orders returned to store credit.
  • For more details, please see our full return policy here.

For International (outside of the United States) customers: to initiate your online return please click here

• Please note:
  • International return shipping fees vary based on your location and are deducted from your refund. 
  • International orders may be subject to VAT, import taxes, or other fees which your local customs authority deems appropriate. These VAT, import taxes, and other fees that are paid to your local carrier or government are not collected by Clare V. and thus cannot be refunded in full.

Returning Online Orders to a Clare V. Store

• Returns can be brought to any Clare V. store for refund or store credit. Please bring the card you used to place your online order should you wish to receive a refund to original form of payment in one of our stores.

Please note: At this time, Clare V. stores are unable to issue refunds for orders paid via Paypal, ApplePay, or Amazonpay. For orders using these payment methods, stores can offer store credit or will contact our web customer service team to issue a refund on the original form of payment.

Returning Clare V. Store Orders

• For items that were purchased in a Clare V. store or via phone order with a Clare V. associate, please reach out to the store to request a return label. 
  
  From there:
  1. You will receive instructions & a pre-paid shipping label via email. A $10 return shipping fee will be deducted from your total refund to original form of payment. Returns for store credit are free (gift returns are refunded onto store credit).

2. Print the shipping label. 

3. Drop off your return at any UPS drop off location. 

4. We will notify you via email once your return has been processed.