Start an Online ReturnUpdated 11 days ago

For United States customers: to initiate your Online Return please click here. 

You can start a Gift Return here too!  Just scroll to the option at the bottom.  (Don't worry, they'll never know...)

• Please note: 
  • There is a $10 return shipping fee deducted from your refund for orders returned to the original form of payment. 
  • There is no return shipping fee for orders returned to store credit.
  • If your order was purchased partly with a gift card, the refund will go back on the same gift card before any other payment methods are refunded.  We apologize that this cannot be reversed.
  • Items must be in 100% unworn condition, showing no signs of distress or wear, and in their original packaging.
  • For more details, please see our full return policy here.

For International (outside of the United States) customers: to initiate your Online Return please click here.

• Please note:
  • International return shipping fees vary based on your location and are deducted from your refund. 
  • International orders may be subject to VAT, import taxes, or other fees which your local customs authority deems appropriate. These VAT, import taxes, and other fees that are paid to your local carrier or government are not collected by Clare V. and thus cannot be refunded in full.

Returning Online Orders to a Clare V. Store

• Returns can be brought to any Clare V. store for free.  Stores can offer store credit immediately, or will contact our web customer service team on your behalf to issue a refund within 1-2 business days. 

Returning Clare V. Store or Phone Orders

• For items that were purchased in a Clare V. store or via phone order with a Clare V. associate, please reach out to the store to request a return label. 
  
  From there:
  1. You will receive instructions & a pre-paid shipping label via email. A $10 return shipping fee will be deducted from your total refund to original form of payment. Returns for store credit are free (gift returns are refunded onto store credit).

2. Print the shipping label. 

3. Drop off your return at any UPS drop off location. 

4. We will notify you via email once your return has been processed.