Return PolicyUpdated 15 days ago

Clare V. Return Policy

• Items can be returned within 30 days from purchase for refund or store credit. 
• To be eligible for a return, proof of purchase is required. Items must be unused, in original condition and packaging. Clare V. has the right to refuse returns that do not meet these requirements. 
• Sale items (marked Final Sale), personalized items, beauty items, and fragrance items are final sale. 
• Items may be returned by mail or to a Clare V. store (see more details on returning in one of our stores here). 
• Returns may take up to 3-5 business days to process starting from the date our warehouse receives the return.
• To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern through analysis, we may restrict or refuse future transactions from such customers at Clare V. stores or clarev.com. 

Return Shipping Fees

• For U.S. customers, a $10 return shipping fee will be deducted from your total refund. Returns for store credit are free.
• For International customers, return shipping fees vary based on your location and are deducted from your refund. At this time, we cannot offer store credit for international customers.
• International orders may be subject to VAT, import taxes, or other fees which your local customs authority deems appropriate. These VAT, import taxes, and other fees that are paid to your local carrier or government are not collected by Clare V. and thus cannot be refunded in full.

Returning Online Orders to a Clare V. Store

• Returns can be brought to any Clare V. store for refund or store credit. Please bring the card you used to place your online order should you wish to receive a refund to original form of payment in one of our stores.

Please note: At this time, Clare V. stores are unable to issue refunds for orders paid via Paypal, ApplePay, or Amazonpay. For orders using these payment methods, stores can offer store credit or will contact our web customer service team to issue a refund on the original form of payment.

Returning Clare V. Store Orders Online

• For items that were purchased in a Clare V. store or via phone order with a Clare V. associate, please reach out to the store to request a return label. 
  
  From there:
  1. You will receive instructions & a pre-paid shipping label via email. A $10 return shipping fee will be deducted from your total refund to original form of payment. Returns for store credit are free (gift returns are refunded onto store credit). 

2. Print the shipping label. 

3. Drop off your return at any UPS drop off location. 

4. We will notify you via email once your return has been processed.