Incorrect or Defective Items ReceivedUpdated 3 months ago

Replacement Policy 

• While we inspect every order before shipping & strive to provide only the best in quality, we recognize that sometimes errors occur. If you recently received an order with the wrong item or a defective item, we offer refunds or replacements at no shipping cost:
  • Simply initiate a return here within 3 days of receiving and select "Damaged or Defective Product" or "I was sent the wrong item/size" as the return reason to receive a full refund upon return.
  • If you'd prefer a replacement please email [email protected] with your order number.
  • For items purchased in a Clare V. store in person or over the phone please reach out to that store directly and they'll take care of you! 
• Returns of defective or mis-shipped items not following this policy will only be accepted at our discretion.
• In order to best assist with any order errors, please reach out to us within 3 days of receiving your order.

If you're looking for information on Clare V. warranty repairs, please visit this page.